Service 01

Information Technology Services

Custom technology solutions, systems engineering, and L1-L3 technical helpdesk operations.

Software & App Development

Custom web apps and business utility tools engineered for security, speed, and scalability using modern stacks.

Cloud & DevOps Operations

Automated CI/CD pipelines, containerized microservices deployment, and cloud infrastructure monitoring (AWS, Azure).

IT Helpdesk & L1-L3 Support

24/7 technical support for internal networks, hardware setups, database applications, and remote workforce operations.

Cybersecurity Audits

Active threat monitoring, network vulnerability testing, compliance reporting, and security policy management.

IT Services
Non-IT Shared Services
Service 02

Non-Information Technology Services

Core operational consulting, logistics coordination, and shared administrative support.

Shared Business Services

Centralized organizational support covering payroll systems coordination, human resources administration, and compliance audits.

Logistics & Supply Support

Vendor tracking, purchase order updates, logistics coordinate verification, and inventory control dashboard management.

Back Office Administration

High-precision data entry operations, document digitization, corporate catalog management, and CRM system updates.

Operational Efficiency Auditing

Internal workflow audit assessments, team productivity tracking, operational cost reviews, and performance optimization.

Service 03

Business Process Outsourcing (BPO)

Omnichannel customer engagement operations — voice, chat, email, and tech support campaigns.

Inbound Customer Support

SLA-bound inbound voice support, customer query resolutions, billing answers, and satisfaction survey callbacks.

Email & Chat Support

Omnichannel digital support management via real-time live chat tools, customer email tickets, and web-portal forms.

Outbound Voice Campaigns

Structured outbound campaigns, client account coordination, data sanity surveys, and high-impact tele-campaign runs.

Technical Helpdesk Campaigns

First-line product and utility troubleshooting voice/non-voice runs for enterprise product manufacturers.

BPO Operations
KPO Services
Service 04

Knowledge Process Outsourcing (KPO)

Information-driven data analytics, market research, financial planning, and content engineering.

Data Analytics & BI

Advanced data consolidation, SQL query generation, corporate BI report builds, and trend predictions.

Content Engineering & Publishing

Typesetting, high-volume XML schema tagging, layouts, and standards-compliant ePub conversion services.

Financial Accounting Support

Corporate ledger maintenance, cost-center audit compilation, tax documentation assembly, and basic bookkeeping.

Market & Competitor Analysis

Deep domain research reporting, consumer segment analysis, and business trend tracking for strategic insights.

Service 05

Healthcare Operations

Specialized healthcare business process services covering RCM, coding, and medical billing support.

Revenue Cycle Management (RCM)

Patient details setup, charge capturing, claims routing, and payment posting to avoid billing slippages.

Medical Billing & ICD Coding

Highly accurate ICD-10, CPT, and HCPCS medical coding support ensuring compliance with international guidelines.

Claims Denial Management

Denials reviews, appeal validation letter updates, insurance follow-up, and recovery maximization.

Patient Scheduling & Eligibility

Administrative receptionist operations, booking coordination, and medical insurance eligibility checks.

Healthcare Operations
Workforce & Verification
Service 06

Workforce & Verification

Vetted employee screening, background verification, contract staffing, and dedicated execution teams.

Background Verification (BGV)

Pre-employment candidate background checks covering education, past experiences, identity, and reference screening.

Contract Staffing Supply

Highly scalable manpower supply for operational requirements, with complete Caretrix payroll and compliance support.

Dedicated Delivery Teams

Pre-aligned teams deployed to function as an extension of your internal setup under SLA and metric oversight.

Executive Sourcing Checks

Rigorous vetting, profile evaluations, and credentials verification for leadership roles.

Service 07

Accounting & Finance Services

Full-cycle financial management for businesses of all sizes — from daily bookkeeping to statutory compliance, tax filing, and advanced financial reporting.

Bookkeeping & Accounts Management

Day-to-day transaction recording, ledger maintenance, accounts payable/receivable, and monthly reconciliations for complete financial clarity.

GST & Tax Filing

Monthly/quarterly GST returns, income tax filing, TDS compliance, and advance tax planning to keep your business fully compliant.

Financial Reporting & MIS

Balance sheets, P&L statements, cash flow reports, and management information systems (MIS) to support informed business decisions.

Virtual CFO & Advisory

Strategic financial planning, budget forecasting, cost optimization, and virtual CFO services to steer business growth without full-time overhead.

Accounting and Finance Services
EduTech Services
Service 08

EduTech Services

End-to-end digital learning operations — from LMS infrastructure to content creation and learner support, we power education businesses to scale effectively.

LMS Setup & Management

End-to-end LMS implementation, configuration, and ongoing management across platforms like Moodle, TalentLMS, Canvas, and proprietary systems.

eLearning Content Creation

Instructional design, video production, interactive module development, assessment creation, and SCORM/xAPI packaging for engaging digital learning.

Student & Learner Support

24/7 student helpdesk, onboarding assistance, academic support channels, and escalation management across voice, email, and chat.

Learning Analytics & Reporting

Course completion tracking, learner performance dashboards, engagement metrics, and data-driven curriculum improvement recommendations.

Service 09

Payroll Services

Fully managed end-to-end payroll processing for all industries — SMEs, mid-market, and enterprise. Complete statutory compliance including PF, ESIC, PT, and TDS with zero errors and zero delays.

Payroll Processing & Disbursement

Accurate monthly payroll computation — salary, allowances, deductions, and timely direct bank transfer for every employee, every cycle.

PF, ESIC & PT Compliance

Monthly ECR filing, ESIC contributions, professional tax remittance, and annual return filing across all applicable states.

TDS & Form 16

Monthly TDS deductions, Form 24Q filing, and annual Form 16 issuance for all employees with complete income tax compliance support.

Full & Final Settlement

Gratuity computation, leave encashment, notice period deductions, and full & final settlement processing with experience letters.

Payroll Services

Not Sure Which Service Fits?

Our consultants will assess your requirements and recommend the right engagement model — at zero cost.